Refund & Cancellation Policy

1. Overview & Commitment

At AK Kinetic Studio, we are committed to delivering bespoke web design and interactive digital flagships of international award standard. Because our work involves custom creative consulting, dedicated engineering sprints, and custom 3D asset development, we maintain a clear, fair, and transparent refund and cancellation policy.

2. When a Refund is Possible

Clients are eligible for a full or partial refund under the following verified circumstances:

• Cancellation Prior to Project Kickoff: If you book a plan (Basic, Standard, or Premium) and request cancellation within 7 calendar days of payment, and before our design team has delivered initial concepts or wireframes, you are entitled to a 100% full refund (minus non-recoverable payment gateway transaction charges).
• Failure to Initiate Service: If the Studio is unable to commence your project sprint within 14 business days of brief submission and cleared payment due to internal capacity constraints, a 100% full refund will be promptly issued.
• Duplicate or Erroneous Transactions: In the event that a technical error leads to duplicate billing for the same order, the duplicate amount will be refunded immediately upon verification.

3. How Cancellation Works

Project cancellation is handled in structured stages reflecting work delivered:

1. Stage 1: Pre-Sprint Cancellation (Days 1–7): Full refund of the deposit amount, processed back to your original payment method.
2. Stage 2: Mid-Sprint Cancellation (After Moodboard / Wireframe Presentation): If you choose to cancel after initial wireframes or interactive design prototypes have been presented, a partial refund of up to 50% may be granted at the Studio's sole discretion to cover hours spent on custom ideation, research, and design mockups.
3. Stage 3: Post-Approval & Deployment: Once final design drafts are approved and development code (HTML/CSS/JS/WebGL) is packaged or deployed to staging/production, no refunds can be issued.

4. Non-Refundable Cases

Refunds cannot be granted under the following conditions:

• Completed & Approved Deliverables: Completed milestones where the client has reviewed and given explicit sign-off.
• Source Code Handover: Any phase where production source code repositories, design Figma files, or 3D 3D assets have been transferred to the client.
• Third-Party Out-of-Pocket Expenses: Third-party domain registrations, web hosting setups, font licenses, or stock asset fees purchased specifically on behalf of the client.
• Change of Mind Post-Delivery: Dissatisfaction expressed after final handover where deliverables met the specifications agreed upon in the project brief.
• Client Delays: Failure by the client to provide necessary copy, assets, or feedback for a period exceeding 30 calendar days will result in project suspension without refund.

5. How to Request a Refund

To initiate a formal refund or cancellation request, please submit a written notice containing:

• Your Full Name and Company Name
• Registered Account Email Address
• Official Tax Invoice Number (e.g. AK-INV-2026-XXXX)
• Razorpay Payment ID (e.g. pay_XXXXXXXXXXXXXX)
• Clear statement of reason for the refund or cancellation request

Send your request directly to our billing support desk:

6. Refund Processing Timeline (Razorpay)